Overview

These Terms of Service apply to all visitors, customers, account holders, and users of the Birkenstock online store. Throughout these terms, “we,” “us,” and “our” refer to Birkenstock, and “you” refers to the person using the website or purchasing from the store.

Please read these terms carefully before using the website. If you do not agree with these terms, you should not use the website or place an order through the store.

Acceptance of Terms

By accessing the website, browsing products, creating an account, placing an order, submitting information, or contacting customer service, you agree to be bound by these Terms of Service and any related store policies referenced on this website.

We may update these terms from time to time. Continued use of the website after updates are posted means you accept the revised terms.

Online Store Terms

You may use the Birkenstock website only for lawful personal shopping and informational purposes. You agree not to misuse the website, interfere with website operation, attempt unauthorized access, or use the website in a way that may damage the store, other customers, or related systems.

• You must provide accurate and current information when placing an order or creating an account.
• You may not use the website for fraudulent, abusive, unlawful, or unauthorized activity.
• You may not copy, scrape, reproduce, or commercially exploit website content without permission.
• You may not attempt to bypass security features, checkout limits, or other website protections.

Product Information

Birkenstock works to present product information, images, descriptions, sizes, colors, materials, and availability as clearly as possible. However, product colors may appear differently depending on your device screen, lighting, and display settings.

Product details may change over time. Please review the product page carefully before placing an order, including size, color, width, quantity, and any item-specific notes.

Pricing and Availability

Product prices and availability may change without notice. We reserve the right to correct errors, update product information, change prices, or remove products from the website at any time.

If a pricing, product, or availability error affects your order, we may contact you for instructions, cancel the affected item, or cancel the order as appropriate.

Orders and Payment

When you place an order, you agree that all information provided is accurate and complete. Orders are not final until they are reviewed, accepted, and processed. We may refuse or cancel an order for reasons including suspected fraud, payment issues, product unavailability, pricing errors, address concerns, or violation of these terms.

Payment must be authorized before an order can be processed. If your payment is declined, incomplete, disputed, or flagged for review, your order may be delayed or canceled.

Shipping Reference

Birkenstock offers Free Worldwide Shipping according to our posted Shipping Policy. Shipping times, tracking updates, customs and tax handling, and delivery support are explained in that policy.

Delivery estimates are not guaranteed arrival dates. Shipping may be affected by order verification, destination, local delivery conditions, customs review, weather, or other events outside normal handling.

Return Reference

Birkenstock offers 30 Days Free Returns according to our posted Return Policy. Return eligibility, item condition requirements, refund timing, exchange support, and return instructions are explained in that policy.

Customers must follow the return instructions provided by customer service. Returns sent without contacting customer service first may not be accepted.

Account Information

If account features are available, you are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.

Please contact us promptly if you believe your account information has been used without permission or if your order information appears incorrect.

Prohibited Uses

You agree not to use the website, products, services, or content for prohibited purposes, including:

• Any unlawful, fraudulent, harmful, abusive, or misleading activity
• Submitting false order, payment, identity, account, or contact information
• Uploading or transmitting viruses, malware, or harmful code
• Interfering with website security, functionality, or other customers’ use of the website
• Collecting or scraping product listings, prices, images, content, or customer information without permission
• Using the website content for unauthorized resale, commercial copying, or competitive purposes

Intellectual Property

The website design, text, graphics, images, logos, product content, page layouts, and other materials available on the Birkenstock website are protected by intellectual property and related rights. You may use the website for personal shopping and informational purposes only.

You may not reproduce, distribute, modify, display, sell, or use website content for commercial purposes without written permission.

Third-Party Links

The website may include links or references to third-party websites, tools, payment services, or resources. These third-party services are not controlled by Birkenstock, and their terms and privacy practices may apply separately.

We are not responsible for third-party websites, content, policies, or services. Please review third-party terms before using them.

Disclaimer

The Birkenstock website and its content are provided for general ecommerce and informational purposes. We aim to keep the website accurate and available, but we do not promise that the website will always be uninterrupted, error-free, secure, or fully current.

Product use, fit, comfort, and appearance may vary by customer, style, size, material, and individual preference. Please review product details carefully before purchasing.

Limitation of Liability

To the fullest extent allowed by applicable law, Birkenstock will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, services, or inability to use the website.

Nothing in these terms is intended to limit rights that cannot be limited under applicable consumer protection laws.

Changes to These Terms

Birkenstock may update, replace, or modify these Terms of Service from time to time. The updated version will be posted on this page with a revised “Last updated” date.

It is your responsibility to review this page periodically. Continued use of the website after changes are posted means you accept the updated terms.

Contact Information