Contact Us
We’re here to help with your Birkenstock shopping experience. Whether you have a question about an order, shipping, returns, exchanges, products, or your account, our customer support team will review your message and respond as soon as possible.
Email Customer Support
For assistance, please email us at [email protected].
Our typical response time is 24–48 hours. Sending complete order details helps us review your request faster.
Customer Service Hours
Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
Messages received outside support hours will be reviewed during the next available business period.
What to Include in Your Message
To help us assist you efficiently, please include the most relevant details for your request.
- Your full name and email address used for the order
- Your order number, if your question is order-related
- A clear description of the issue or question
- Product name, size, color, or style details when asking about an item
- Photos, if they are helpful for explaining a product or order concern
How We Can Help
Order Support
Contact us for help reviewing order details, order questions, or general assistance related to a recent purchase.
Shipping Support
Reach out if you need help with shipping questions, delivery information, or shipment-related concerns.
Returns & Exchanges
Email us for support with return or exchange questions. Please include your order number and the item details so we can review your request.
Product Questions
Have a question about Birkenstock sandals, clogs, shoes, sizing, colors, or product details? Send us the style information and we’ll help guide you.
Account Help
Contact us if you need assistance with account-related questions, email information, or access concerns.
Contact Form Note
Use the contact form on this page if available, or email us directly at [email protected].
Privacy Reassurance
Information shared with our support team is used to review and respond to your customer service request. Please avoid sending sensitive payment details by email.
We’re Ready to Help
Thank you for contacting Birkenstock. Send us your question with the details above, and our support team will get back to you within 24–48 hours.
