30-Day Return Window

Birkenstock offers 30 Days Free Returns on eligible items. The return window begins from the date your order is delivered. To begin a return, please contact customer service within the 30-day return period.

Returns requested after the 30-day return window may not be accepted.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The item must be returned within the 30-day return window.
• The item must be unworn, unused, clean, and in original condition.
• The item must include original packaging, tags, labels, accessories, and any included materials when applicable.
• The item must not show signs of wear, damage, washing, alteration, odor, stains, or misuse.
• The return must be approved through customer service before the item is sent back.

Item Condition

All returned items are inspected after they are received. Items that do not meet the return condition requirements may be refused, returned to the customer, or excluded from a refund.

Please package your item carefully to help protect the product and its original packaging during return transit.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked final sale, if applicable
• Items that have been worn, used, washed, altered, or damaged after delivery
• Items missing original packaging, tags, labels, accessories, or included materials
• Items returned without prior customer service approval
• Items sent to an incorrect location or sent without following the provided return instructions

How to Start a Return

Customers must contact customer service before sending any return. Please do not send your item back until you have received return instructions and return details from our support team.

1. Email [email protected] within 30 days of delivery.
2. Include your order number, full name, email address used for the order, item name, and reason for return.
3. Wait for customer service to provide the correct return instructions and return details.
4. Package the approved item securely and follow the instructions provided by customer service.
5. Send the return only after receiving approval and return details.

Return Shipping Cost

Birkenstock offers 30 Days Free Returns for eligible returns that are approved and completed according to our return instructions. Customers must contact customer service first so we can provide the correct return details.

If an item is sent back without approval, sent to the wrong location, or returned in a way that does not follow our instructions, the return may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility and item condition requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. The time it takes for funds to appear in your account may vary depending on your payment provider.

Original shipping fees, if any, may not be refundable unless required by applicable law or unless the issue was caused by an error with your order.

Exchanges

If you need a different size, color, or style, please contact us at [email protected]. Our customer service team will provide available options and instructions.

Exchange availability may depend on item condition, return eligibility, and current stock.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact customer service as soon as possible at [email protected].

Please include your order number, a description of the issue, and clear photos of the item, packaging, label, or damage when helpful. We will review the issue and provide next steps.

Final Sale Rules

Items marked final sale, if applicable, are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect. If you are unsure whether your item is final sale, please contact customer service before sending anything back.

Contact Information