Shipping Policy
Birkenstock is committed to making delivery simple and clear. Please review our shipping policy below for order processing, estimated delivery times, tracking updates, worldwide shipping coverage, customs and taxes, and support for shipping-related issues.
Birkenstock offers Free Worldwide Shipping on eligible orders.
Orders are typically processed within 1–3 days after they are placed.
Estimated delivery time is 2–5 days after shipment, depending on destination and delivery conditions.
Free Worldwide Shipping
Birkenstock offers Free Worldwide Shipping. There is no standard shipping charge for eligible orders shipped through our store.
Shipping availability may depend on destination, product availability, order verification, and delivery service coverage. If we are unable to ship to a specific address, our customer service team will contact you with next steps.
Order Processing Time
Orders are typically processed within 1–3 days. Processing time includes order review, payment confirmation, item preparation, and shipment handling.
Processing may take longer during high-volume periods, holidays, promotional events, address verification, or if additional order review is needed.
Estimated Delivery Time
Estimated delivery time is 2–5 days after your order has shipped. Delivery times are estimates and may vary due to destination, carrier availability, weather, customs review, local delivery conditions, or other circumstances outside normal handling.
Birkenstock does not invent or display a fixed carrier for all shipments. If carrier information is needed for a specific order, it will be included with your tracking details when available.
Shipping Destinations
Birkenstock provides Free Worldwide Shipping to supported destinations. Orders may be shipped to residential or business addresses where delivery service is available.
Please enter your shipping address carefully at checkout. Some remote or restricted areas may require additional review before shipment.
Shipping Rates
Standard shipping is free worldwide. Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
You should not be charged additional customs duties, import taxes, brokerage fees, or government charges as part of the Free Worldwide Shipping service. If you receive a request for such fees, please contact us before making payment.
Tracking Information
Tracking information is typically updated within 1–3 days after shipment. Once tracking becomes available, you may receive a tracking number or shipment update by email.
Tracking scans may not appear immediately after a shipment is created. Please allow the tracking system time to update before contacting customer service.
Wrong or Incomplete Address
Customers are responsible for entering complete and accurate shipping information at checkout. Please review your name, street address, apartment or unit number, city, state or region, postal code, country, email address, and phone details if requested.
If you notice an address mistake after placing your order, contact us as soon as possible at [email protected]. We will try to assist, but address changes may not be possible once an order has been processed or shipped.
Customs, Duties, and Import Taxes
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If you are contacted about customs duties, import taxes, brokerage fees, or other government charges related to your Birkenstock order, please email us at [email protected] with your order number and any available notice or documentation.
Lost, Delayed, or Damaged Packages
Delayed Packages
Delivery delays may happen because of weather, customs review, high shipping volume, address issues, or local delivery conditions. If your tracking has not updated after the expected tracking update period, contact us for help.
Lost Packages
If your package appears lost or has not arrived within the expected delivery time, email us with your order number and tracking details so we can review the shipment.
Damaged Packages
If your package arrives damaged, please keep the packaging and take clear photos of the item, package, label, and damage. Contact customer service as soon as possible for next steps.
Wrong Item or Missing Item
If your order contains the wrong item or an item is missing, contact us with your order number, item details, and photos if helpful. We will review the issue and assist you.
Contact Information
Need Shipping Help?
For shipping questions, tracking help, address concerns, customs or tax notices, delayed packages, lost shipments, or damaged deliveries, contact Birkenstock customer service at [email protected].
Please include your order number, full name, email address used for the order, shipping address, and a clear description of your shipping concern.
